Customer Care Plans

Need maintenance for your website

We Are Busy

Its’ true. Like Doctors in the 70’s and Accountants in the 80’s, good web developers are flat out these days and it doesn’t look like that’s going to change in a hurry.

We Need To Know More About You

So in all honesty, we’re only interested in working with clients who understand the value their website adds to their business. Hence we have made our website care plans available by application only.

Please review the plans below and use the form at the bottom of this page to get in touch and see if you qualify.

This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.

Frequently Asked Questions

Why do I need a care plan?

An Online Care plan saves you time administering one of your business’ most valuable asset. They are specifically designed to keep your website running smoothly and protected.

What is content assist?

Content assistance is designed to take the pressure off and update your website on your behalf. We ensure that each update is performed inline with SEO best practice, ensuring no broken links and embarrassing content errors.

Is all Software Vulnerable?

Yes. Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.

What CMS is Covered?

We cover both WordPress and Adobe Business Catalyst.

**Conditions apply**

Do It Yourself?

Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

Generic Help

Yes there are plenty of options for you to keep your website managed and up to date by the same company that hosts it. They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.

Our Help

If you’re reading this page, then we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We’ve been using it for over 8 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

What Do We Offer?

We’ll do all the nitty gritty things you don’t want to so you can just enjoy being a superhero to your audience. Think of us as the Robin to your Batman.

We will perform an unlimited number of small tasks on your website throughout the month to make sure every piece of content and code is perfect.

The Upside

Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.

Why am I always updating WordPress?

Sometimes it can seem like WordPress releases a new version or patch every second day. This is a good thing, as popular as WordPress is with business owners like you, it is equally popular for hackers to have a good go. That is why updating WordPress with each version is the single best way to ensure you are protected.

Plus our self-hosted packages, will allow you to be behind 2 versions from current. Any further then that and we have to suspend the service. This is not done to be an inconvenience to you, it is to stop you being an inconvenience to others, by having an insecure website you compromise the security of the service to others.

Do we offer Pay As You Go?

Yes, we do. We bill at $80 per hour.

More Options. No Obligations.

Pay as you go. No long term contracts. Cancel anytime.

Web Maintain

$80 per Month
  • Best for standard business websites updated monthly
  • Basic Support
  • Software Updates
  • Uptime & Security Monitoring
  • Performance Optimisation
  • Detailed Monthly Report
  • Monthly Site Backups
  • 30 Min Support Time (does not rollover) *Overage billed at reduced rate
  • Client Dashboard
  • Email Support

Web Manage

$250 per Month
  • Best for ecommerce & high traffic sites updated weekly
  • Priority Support
  • Software Updates
  • Uptime & Security Monitoring
  • Performance Optimisation
  • Detailed Monthly Report
  • Daily Site Backups
  • 60 Min Support Time (does not rollover) *Overage billed at reduced rate
  • Client Dashboard
  • Email Support & Consulting Call

Web Master

$550 per Month
  • Best for actively growing websites updated weekly
  • Priority Support
  • Software Updates
  • Uptime & Security Monitoring
  • Performance Optimisation
  • Detailed Monthly Report
  • Daily Site Backups
  • 120 Min Support Time (rolls over for up tp 1 year) *Overage billed at reduced rate
  • Client Dashboard
  • Email Support & Consulting Call

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